Privacy Policy for Andy Board Builders & Joiners

Privacy Policy for Andy Board Builders & Joiners

Last Updated: 16-11-2025

This Privacy Policy explains how Andy Board Builders & Joiners (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, contact us, or use our services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, you can contact us

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1. Information We Collect

We may collect and process the following types of personal data:

a) Information You Give Us Directly

When you contact us or request a quote, you may provide:

• Name

• Email address

• Phone number

• Address / project location

• Details about your enquiry or building/joinery project

• Photos or documents you share relating to your property or project

b) Information Collected Automatically (Website Use)

If you visit our website, we may collect technical data such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

• Cookies (see Section 7)

c) Information From Third Parties

This may include:

• Messages sent through third-party platforms (e.g., Facebook, Instagram, Google Business Profile)

• Referrals from partners or previous customers

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries

• To provide quotes, site visits, and project assessments

• To deliver building and joinery services

• To manage bookings and project communications

• To send important service updates

• To improve our website, services, and customer experience

• For accounting, invoices, and administration

• To comply with legal or regulatory requirements

We do not sell or rent your personal data to any organisation.

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3. Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following legal grounds:

Contractual necessity

To provide quotes, perform work, and manage your project.

Legitimate interests

To run and improve our business operations, respond to enquiries, and maintain customer relationships.

Legal obligation

For financial record-keeping, tax purposes, or where required by law.

Consent

For marketing communications (only if you opt-in).

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4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal information, including:

• Secure password-protected devices

• Encrypted storage where applicable

• Access restricted to those who need it for business purposes

• Secure cloud services for documents and communication

We retain your data only for as long as necessary.
Typical retention periods:

• Enquiries: up to 12 months

• Customer records: up to 7 years (for accounting and legal purposes)

• Photos of completed work (used for portfolio/marketing): Only with your permission

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5. Sharing Your Information

We may share your data with:

• Subcontractors or tradespeople involved in your project (only when necessary)

• Accountants or financial service providers

• Website hosting and email service providers

• Legal authorities when required by law

We never sell or share your data for advertising purposes.

All third parties handling personal data on our behalf must comply with UK GDPR.

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6. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right to access – request a copy of the data we hold about you

• Right to rectification – correct inaccurate information

• Right to erasure – ask us to delete your data (in certain circumstances)

• Right to restrict processing

• Right to object to certain types of processing

• Right to data portability

• Right to withdraw consent at any time (for marketing or photos)

To exercise any of these rights, please contact us at:
Andrew.board@yahoo.com

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7. Cookies & Website Tracking

Our website may use cookies to:

• Improve website functionality

• Analyse visitor traffic

• Enhance user experience

You can choose to block cookies through your browser settings.
If you do, some parts of the website may not work as intended.

If Google Analytics, Facebook Pixel, or other tools are used, we can add full cookie descriptions — just tell me.

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8. Links to External Websites

Our website may include links to third-party sites (e.g., Facebook, Instagram, suppliers).
We are not responsible for their privacy practices or content.

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9. Children’s Privacy

Our services are not directed to children.
We do not knowingly collect personal data from anyone under 16.

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10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect legal or business changes.
The latest version will always be available on our website.

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Contact Us

For questions, data requests, or concerns relating to this Privacy Policy, contact:

Andy Board Builders & Joiners
Email: Andrew.board@yahoo.com
Phone: 07709 300447